Store Policy
Your complete satisfaction is our number one concern. Because we care, please read these policies, terms, and conditions in their entirety and carefully before using this website and our company. As always, we thank you for your patronage and remain at your disposition.
We founded The Canadian Funeral Store with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. That’s why we believe that our store policies should be fair, clear, and transparent. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Quick Links
Complete Store Policies, Rules, Terms, And Conditions
Satisfaction Guaranteed
Purchaser's Responsibility
Exceeding Expectations
Warranty Information And policy
Trustworthy and Dependable
Shipping Policy
Committed to Quality
Returns And Refunds
Swift and Reliable
Privacy Policy
Experienced and Knowledgable
Policy Updates
Purchaser's Responsibility updated on May 6th, 2021
Shipping Policy updated on May 04th, 2021
Our Shipping Policy
Please contact us via chatbox or by email should you have any questions.
***Covid-19 Update: Covid is still disturbing shipping from acquiring products to shipping them to you. As such, please calculate extra time for arrivals. Rest assured, we are continuously monitoring better options to serve you. Please let us know if you have any questions or concerns via the chatbox or by email.***
Domestic Shipping Policy
We are pleased to be shipping within Canada at this time. We are actively working on shipping to the USA. Please Subscribe to get updates on our progress or come back soon to visit us.
Shipment processing time:
All orders are processed as quickly as possible and within 72 hours (business days).
We are pleased to ship orders from Monday 10 am to Friday 12 pm. Orders received on Friday, after 12 pm, will be processed the following Monday. Should we experience a higher volume of orders or encounter other unforeseen circumstances leading to a delay beyond the regular shipment processing time listed here, an email communique will be provided to you indicating the issue and the new expectations.
Shipping Rates and Delivery Estimates:
Every effort is made to meet and exceed our suggested shipping time frames every day. And even though we cannot guarantee time-frames because we use a third party to perform shipping and delivery, we will strive to advise you and assist you along the way. This is why we urge you to assign and allow sufficient and necessary time, on and above the suggested time frames provided, in order to ensure an adequate time frame for a specific delivery.
Please note that engraving or personalising a product in any way automatically increases the delivery times by several days depending on the company, this results on a case per case basis time frames. Please contact us before purchasing for an estimated time of completion.
Shipping charges for your order, if any, will be calculated and displayed at checkout.
Rest assured, shipping delivery time estimates begin immediately after our processing time.
Because we use a third party for our shipping and delivery, prices will change occasionally, and as such, are subject to change without notice.
There are 3 categories of shipping rates and delivery estimates. If you are unsure which one is the correct one, please contact us either at info@thefuneralstore.ca or on the live chatbox.
1) Urns, Keepsakes, Jewelry, and Small Items:
Free Ground Shipping for all orders.
Regular Ground Shipping:
BC: 5-8 business days**: Free Shipping
AB: 5-8 business days**: Free Shipping
SK: 6-9 business days**: Free Shipping
MB: 6-9 business days**: Free Shipping
ON: 8-11 business days**: Free Shipping
QC, Maritimes, Territories: 8-15 business days**: Free Shipping
Express order*:
BC: 3-5 business days**: $50 Flat Fee
AB: 3-5 business days**: $50 Flat Fee
SK: 4-6 business days**: $50 Flat Fee
MB: 4-6 business days**: $50 Flat Fee
ON: 5-7 business days**: $50 Flat Fee
QC, Maritimes, Territories: 6-10 business days**: $50 Flat Fee
*Unfortunately not always available. Please let us help you with the logistic. Contact us to ensure prompt shipment. We guarantee that our shipping limitation is only based on the shipping company’s own limitations.
** Business days only. Please note that delivery time depends on the courier, final destination location, etc. We do not guarantee time frames.
2) Caskets, Cremation boxes, large items (excluding monuments, markers, cremation product, memorialization product, or any item above 200lb):
All shipments in this category are by freight transportation.
We are only servicing the Greater Vancouver, Edmonton, Red Deer, Calgary, Saskatoon, Regina, Winnipeg areas at this time. For all other areas, please contact us for a quote and time frame.
Regular Freight Ground Shipping*:
BC Greater Vancouver: 2-3 business days**: Free Shipping
BC: Please call for availability, time frame, and quote***
AB: 2-4 business days**: Please call for quote***
SK: 3-6 business days**: Please call for quote***
MB: 3-6 business days**: Please call for quote***
ON: Please call for availability, time frame, and quote***
QC, Maritimes, Territories: Please call for availability, time frame, and quote***
*Because we use freight trucking, we are pleased to offer shipping to main cities such as Greater Vancouver, Greater Calgary-Edmonton-Red Deer, Greater Saskatoon-Regina, Greater Winnipeg only. For all other areas, please contact us for a quote and time frames.
**Business day only. Depending on freight availability, weather conditions, road conditions, etc. We do not guarantee time frames.
***Please note that a shipping fee of $1000 to $2000 for these areas has been entered due to the website's platform technical limitations. These orders still require approval, proper quote, and time frames if selected and paid for, which may result in an order rejection, added fees, or other vetoes and/or adjustments.
3) Monument, Markers, Cremation Products, Memorialization Products, Items above 200LBS, Custom Products:
All shipments in this category are by freight transportation.
A quote and time frame expectations will be provided based on the item and the destination.
Regular Freight Ground Shipping Only*:
BC: By quote only**
AB: By quote only**
SK: By quote only**
MB: By quote only**
ON: By quote only**
QC, Maritimes, Territories: By quote only**
*We only provide regular freight shipping options for these types of items.
**A quote and time frame expectations will be provided based on the item and the destination. Please contact us.
Purchaser's Responsibility
Things You Need to Know
Because your satisfaction is our number one priority, and since having a clear understanding of expectations and responsibilities makes for outstanding relationships and memorable experiences, we have designed simple references of responsibilities. As always, please contact us should you have any questions or require assistance.
Funeral Homes should accept, without handling or administration fees in some provinces, casket, and urns from an independent funeral service merchandise retailer. In most cases, they cannot treat you or your family any differently from purchasing directly from them. Please be sure to confirm and understand what the legislation and rules are in your area.
It is the purchaser’s responsibility to inform the funeral home, cemetery, business, or entity of the upcoming delivery
Similarly, it is the customer’s responsibility to arrange for acceptance and receivership.
It is the purchaser’s responsibility to confirm and understand local, governmental, and business bylaws, regulations, and legislations before purchasing any item.
Although we will always be ready to offer our advice, it is the customer’s responsibility to ensure every item purchased is correct for their needs and applications.
Please be sure to allow enough time for deliveries. Extra time, on and above our delivery estimated times, should be considered in all cases.
Please note that engraving or personalising a product in any way automatically increases the delivery times by several days depending on the company, this results on a case per case basis time frames. It is the customer's responsibility to contact us before purchasing an item in order to get an estimated time of completion.
Engraving and personalization are offered based on the manufacturers/suppliers?engravers' artistic guidance and knowledge of the products. No sketches, layouts, designs are provided unless specifically specified by us. As such, the manufacturers/suppliers/engravers will use their best judgment for placement, layout, and overall design. All fonts are Times Romans. It is the responsibility of the customer to provide accurate information for engraving and ask relevant questions regarding engraving and personalisation.
Caveat Emptor. We pride ourselves on our availability and willingness to assist with every purchase. You can count on us to get accurate and reliable information, as we understand it to be, and fair and honest answers to your questions. However, customers bear the responsibility to ask the relevant questions, acquire information, and make pertinent decisions based on their wants, needs, and affordability. In other words: We are here (and glad) to help, but you are in charge. Caveat Emptor.
Warranty Information
The Information You Need to Know
REPRESENTATIONS AND WARRANTIES
Every effort is made to provide our clients with excellent products and services. Rest assured of our commitment to select suppliers, including manufacturers, with due care. With more than 20 years of experience in this industry, we aim to offer a wide range of options, including price-based, to accommodate every person and situation. This aim results in a range of product performance, including durability. If you are unsure whether a product is right for you or not, please contact us for assistance before purchasing it. Should a product not meet your expectations, please contact us immediately.
All of the products presented on this website are provided as-is without any guarantees or warranty. In association with any products, The Canadian Funeral Store Inc. makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of noninfringement of third party rights. Use of the product by a user of this website or The Canadian Funeral Store Inc. is at the user’s risk. By using this website, you agree to hold The Canadian Funeral Store Inc. and its suppliers harmless of any liability for any special, incidental, indirect, or consequential damages whatsoever arising out or in connection with access or use or inability to access or use any services or products provided.
NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.
Returns and Refunds
How It Works
Damages:
At The Canadian Funeral Store, we take pride in carefully inspecting every single item of every order before shipping without exception. All orders are triple-checked as part of your quality control policy. Furthermore, although we are not responsible for any product damaged or lost during the shipping, you can rest assured that we will be by your side to rectify the situation. In fact, we strongly encourage you to inspect the goods received, take clear and explicit pictures of damage, and save all packaging material and damaged goods immediately upon delivery. Because each shipping companies have their own policies, we advise filing a claim with the shipping company within 2 days, being 48 hours from delivery. Please contact us immediately after delivery should you find any damage at all. Don’t worry, we got your back!
Returns and Refunds Policy:
“100% Experience Guaranteed”
We aim to get every detail right the first time, always! If for some reason we don’t and you’re displeased with any aspect of your experience with us, we will amend it promptly and totally. That’s our “100% Experience Guaranteed”.
‘Peace Of Mind Return Policy’
As part of this commitment, we are delighted to offer a ‘Peace Of Mind Return Policy’ completely free of charge! That’s right, In the unlikely event that you are dissatisfied with a product for any reasons (which was not shipped by freight, personalized, used, or damaged by the shipping company or after) you have a full 2 days (being a full 48 hours) from the time of delivery to return it for a full refund in its original packaging.
Refund Time
We always ensure that refunds are performed promptly after the item is received and verified. To start the return process, please contact us at Info@thefuneralstore.ca and we will guide you all the way through.
Our Error
Please note that all orders are triple-checked as part of our quality control policy. In case our system has failed us and a mistake was made on our part (for example wrong item shipped, incorrect engraving compared to customer submission - but does not includes a difference in artistic opinions, layout, font size, the difference in colors shades, or hue from website pictures, etc.), The Canadian Funeral Store Inc. will rectify the situation at no charge and without undue delay. In doing so, we may substitute of product, provide some refund, or use other means deemed appropriate for the situation by us to correct the situation. Our “100% Experience Guaranteed” start the minute you contact us and we will work at it until it is right.
Non-Deliverable Items
If for any reason, we are unable to deliver a paid item before it is shipped, the money will be fully reimbursed, or an alternative solution will be offered with the same or higher value.
Change Of Mind
Besides the situations falling under the ‘Peace Of Mind Return Policy, or our error, or non-deliverable items listed above, we are pleased to offer a full refund or substitution before a product has been shipped, personalized, or has passed the full refund policy term of a third party, or has sustained us non-refundable costs. If you change your mind, contact us immediately so that we can help you substitute or get a full refund within the terms of this policy.
Cancellation Fees
Please take note that in a situation where a product has been shipped, personalized, or ordered without the possibility of a full refund from a third party, or in any situations where we sustained monetary losses due to the order, cancellation fees will apply that includes but not limited to all fees and costs involved by the order to us. These costs could include, for example, shipping costs, cancellation costs from a third party, restocking costs, operation costs, liability costs, etc. Please note that if an item has been deemed used, or is un-resaleable (for example a used urn, modified product, damaged product after delivery or because of the customer, an engraved, personalized, or custom item), or for any other reasons deemed reasonable by The Canadian Funeral Store Inc, no refund will be offered.
We are listening! For more information or comments, email us at info@thefuneralstore.ca or reach us on our live chatbox.
Privacy Policy
Your Data is Secure
Privacy Policy
Last updated: April 29, 2021
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions:
Interpretation:
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions:
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Canadian Funeral Store Inc., 46 Longview Drive, Spruce Grove Alberta, T7X 4R7.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Alberta, Canada
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to The Canadian Funeral Store, accessible from https://www.thefuneralstore.ca/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data:
Types of Data Collected:
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
Google
Facebook
Twitter
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit the Cookies section of our Privacy Policy.
Use of Your Personal Data:
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal: information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy:
Our Service does not address anyone under the age of 18 or the age of majority in their jurisdiction. We do not knowingly collect personally identifiable information from anyone under the age of 18 or the age of majority in their jurisdiction. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 or the age of majority in their jurisdiction, without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites:
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy:
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us:
If you have any questions about this Privacy Policy, You can contact us:
By email: info@thefuneralstore.ca
By visiting this page on our website: https://www.thefuneralstore.ca/contact
Privacy Policy for The Canadian Funeral Store
Our Complete Store Policies, Rules, Terms, And Conditions.
Last revision: April 22, 2021
PLEASE READ THESE POLICIES, RULES, TERMS, AND CONDITIONS FULLY AND CAREFULLY BEFORE USING THIS WEBSITE.
The following Terms and Conditions govern and apply to your use of or reliance upon this website maintained by The Canadian Funeral Store Inc. (the “Website”).
Your access or use of the Website indicates that you have read, understand, and agree to be bound by these Terms and Conditions and any other applicable laws, statutes, and/or regulations. We may change these Terms and Conditions at any time without notice, effective upon its posting to the Website. Your continued use of the Website will be considered your acceptance of the revised Terms and Conditions.
1. AGE RESTRICTION
You must be at least nineteen (19) years of age to use this Website or any services contained herein. Your access or use of this Website indicated your representation that you are at least nineteen (19) years of age. We assume no responsibility or liability for any misrepresentation of your age.
2. INTELLECTUAL PROPERTY
All intellectual property on the Website (except for Use Generated Content, as defined below) is owned by us or our licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks, and trade names are owned, registered, and/or licensed by us. All content on the Website (except for User Generated Content, as defined below), including but not limited to text, software, code, designs, graphics, photos, sounds, music, videos, applications, interactive features, and all other content is a collective work under Canadian and other copyright laws and is the proprietary property of the Company; All rights reserved.
3. USE OF COMPANY MATERIALS
We may provide you with certain information as a result of your use of the Website including, but not limited to, documentation, data, or information developed by us, and other materials which may assist in the use of the Website or Services (“Company Materials”). The Company Materials may not be used for any other purpose than the use of this Website and the services offered on the Website. Nothing in these Terms of Use may be interpreted as granting any license of intellectual property rights to you.
4. USER GENERATED CONTENT
“User-Generated Content” is communications, materials, information, data, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other content that you and/or other Website uses post or otherwise make available on or through the Website, except to the extent the content is owned by us.
5. ACCOUNT AND ACCOUNT USE
If your use of the Website requires an account intensifying you as a user of the Website (an “Account”):
You are solely responsible for your Account and the maintenance, confidentiality, and security of your Account and all passwords related to your Account, and any and all activities that occur under your Account, including all activities of any persons who gain access to your Account with or without your permission;
You agree to immediately notify us of any unauthorized use of your Account, any service provided through your Account or any password related to your Account, or any other breach of security with respect to your Account or any service provided through it, and you agree to provide assistance to us, as requested, to stop or remedy any breach of security related to your Account, and
You agree to provide true, current, accurate, and complete customer information as requested by us from time to time and you agree to promptly notify us of any changes to this information as required to keep such information held by us current, complete, and accurate.
6. PAYMENT
When you make a purchase on the Website, you agree to provide a valid instrument to make a payment. Pay attention to the details of the transaction, as your total price may include taxes, fees, and shipping costs, all of which you are responsible for.
When you provide a payment instrument to us, you confirm that you are permitted to use that payment instrument. When you make a payment, you authorize us (and our designated payment processor) to charge the full amount of the payment instrument you designate for the transaction. You also authorize us to collect and store that funding instrument, along with other related transaction information.
If you pay by credit or debit card, we may obtain a preapproval from the issuer of the card for an amount as high as the full price. If you cancel a transaction before completion, this pre-approval may result in those funds not otherwise being immediately available to you.
We may cancel any transaction if we believe the transaction violates these Terms, or if we believe in doing so may prevent financial loss.
In order to prevent financial loss to you or us, we may contact your funding instrument issuer, law enforcement, or affected third parties (including other users) and share details of any payments you are associated with, if we believe doing so may prevent financial loss or a violation of the law.
Payment for any ongoing services is billed automatically until notification that you would like to terminate your access to the services.
7. SALE OF GOODS AND SERVICES
We may sell goods or services or allow third parties to sell goods or services on the Website. We undertake to be as accurate as possible with all information regarding the goods and services, including product descriptions and images. However, we do not guarantee the accuracy or reliability of any product information and you acknowledge and agree that you purchase such projects at your own risk. For goods or services sold by others, we assume no liability for a product and cannot make any warranties about the merchantability, fitness, quality, safety, or legality of these products. For any claim you may have against the manufacturer or seller of the project, you agree to pursue that claim directly with the manufacturer or seller and not with us. You agree to release us from any claims related to goods or services manufactured or sold by third parties, including any and all warranties or product liability claims.
REPRESENTATIONS AND WARRANTIES
Every effort is made to provide our clients with excellent products and services. Rest assured of our commitment to select suppliers, including manufacturers, with due care. With more than 20 years of experience in this industry, we aim to offer a wide range of options, including price-based, to accommodate every person and situation. This aim results in a range of product performance, including durability. If you are unsure whether a product is right for you or not, please contact us for assistance before purchasing it. Should a product not meet your expectations, please contact us immediately.
All of the products presented on this website are provided as-is without any guarantees or warranty. In association with any products, The Canadian Funeral Store Inc. makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of noninfringement of third party rights. Use of the product by a user of this website or The Canadian Funeral Store Inc. is at the user’s risk. By using this website, you agree to hold The Canadian Funeral Store Inc. and its suppliers harmless of any liability for any special, incidental, indirect, or consequential damages whatsoever arising out or in connection with access or use or inability to access or use any services or products provided.
NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.
Purchaser's Responsibility
Because your satisfaction is our number one priority, and since having a clear understanding of expectations and responsibilities makes for outstanding relationships and memorable experiences, we have designed simple references of responsibilities. As always, please contact us should you have any questions or require assistance.
Funeral Homes should accept, without handling or administration fees in some provinces, casket, and urns from an independent funeral service merchandise retailer. In most cases, they cannot treat you or your family any differently from purchasing directly from them. Please be sure to confirm and understand what the legislation and rules are in your area.
It is the purchaser’s responsibility to inform the funeral home, cemetery, business, or entity of the upcoming delivery
Similarly, it is the customer’s responsibility to arrange for acceptance and receivership.
It is the purchaser’s responsibility to confirm and understand local, governmental, and business bylaws, regulations, and legislations before purchasing any item.
Although we will always be ready to offer our advice, it is the customer’s responsibility to ensure every item purchased is correct for their needs and applications.
Please be sure to allow enough time for deliveries. Extra time, on and above our delivery estimated times, should be considered in all cases.
Caveat Emptor. We pride ourselves on our availability and willingness to assist with every purchase. You can count on us to get accurate and reliable information, as we understand it to be, and fair and honest answers to your questions. However, customers bear the responsibility to ask the relevant questions, acquire information, and make pertinent decisions based on their wants, needs, and affordability. In other words: We are here (and glad) to help, but you are in charge. Caveat Emptor.
8. SHIPPING, DELIVERY, AND RETURN POLICY
You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, we will issue a refund to you in the amount of the purchase price. We may also request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.
Domestic Shipping Policy
We are pleased to be shipping within Canada at this time. We are actively working on shipping to the USA. Please Subscribe to get updates on our progress or come back soon to visit us.
Shipment processing time:
All orders are processed as quickly as possible and within 72 hours.
We are pleased to ship orders from Monday 10 am to Friday 12 pm. Orders received on Friday, after 12 pm, will be processed the following Monday. Should we experience a higher volume of orders or encounter other unforeseen circumstances leading to a delay beyond the regular shipment processing time listed here, an email communique will be provided to you indicating the issue and the new expectations.
Shipping Rates and Delivery Estimates:
Every effort is made to meet and exceed our suggested shipping time frames every day. And even though we cannot guarantee time-frames because we use a third party to perform shipping and delivery, we will strive to advise you and assist you along the way. This is why we urge you to assign and allow sufficient and necessary time, on and above the suggested time frames provided, in order to ensure an adequate time frame for a specific delivery.
Shipping charges for your order, if any, will be calculated and displayed at checkout.
Rest assured, shipping delivery time estimates begin immediately after our processing time.
Because we use a third party for our shipping and delivery, prices will change occasionally, and as such, are subject to change without notice.
There are 3 categories of shipping rates and delivery estimates. If you are unsure which one is the correct one, please contact us either at info@thefuneralstore.ca or on the live chatbox.
1) Urns, Keepsakes, Jewelry, and Small Items:
Free Ground Shipping for all orders.
Regular Ground Shipping:
BC: 5-8 business days**: Free Shipping
AB: 5-8 business days**: Free Shipping
SK: 6-9 business days**: Free Shipping
MB: 6-9 business days**: Free Shipping
ON: 8-11 business days**: Free Shipping
QC, Maritimes, Territories: 8-15 business days**: Free Shipping
Express order*:
BC: 3-5 business days**: $50 Flat Fee
AB: 3-5 business days**: $50 Flat Fee
SK: 4-6 business days**: $50 Flat Fee
MB: 4-6 business days**: $50 Flat Fee
ON: 5-7 business days**: $50 Flat Fee
QC, Maritimes, Territories: 6-10 business days**: $50 Flat Fee
*Unfortunately not always available. Please let us help you with the logistic. Contact us to ensure prompt shipment. We guarantee that our shipping limitation is only based on the shipping company’s own limitations.
** Please note that delivery time depends on the courier, final destination location, etc. We do not guarantee time frames.
2) Caskets, Cremation boxes, large items (excluding monuments, markers, cremation product, memorialization product, or any item above 200lb):
All shipments in this category are by freight transportation.
We are only servicing the Greater Vancouver, Edmonton, Red Deer, Calgary, Saskatoon, Regina, Winnipeg areas at this time. For all other areas, please contact us for a quote and time frame.
Regular Freight Ground Shipping*:
BC Greater Vancouver: 2-3 business days**: Free Shipping
BC: Please call for availability, time frame, and quote***
AB: 2-4 business days**: Free Shipping!!!
SK: 3-6 business days**: Free Shipping!!!
MB: 3-6 business days**: Free Shipping!!!
ON: Please call for availability, time frame, and quote***
QC, Maritimes, Territories: Please call for availability, time frame, and quote***
*Because we use freight trucking, we are pleased to offer shipping to main cities such as Greater Vancouver, Greater Calgary-Edmonton-Red Deer, Greater Saskatoon-Regina, Greater Winnipeg only. For all other areas, please contact us for a quote and time frames.
**Depending on freight availability, weather conditions, road conditions, etc. We do not guarantee time frames.
***Please note that a shipping fee of $1000 to $2000 for these areas has been entered due to the website's platform technical limitations. These orders still require approval, proper quote, and time frames if selected and paid for, which may result in an order rejection, added fees, or other vetoes and/or adjustment.
3) Monument, Markers, Cremation Products, Memorialization Products, Item above 200LBS, Custom Products:
All shipments in this category are by freight transportation.
A quote and time frame expectations will be provided based on the item and the destination.
Regular Freight Ground Shipping Only*:
BC: By quote only**
AB: By quote only**
SK: By quote only**
MB: By quote only**
ON: By quote only**
QC, Maritimes, Territories: By quote only**
*We only provide regular freight shipping options for these types of items.
**A quote and time frame expectations will be provided based on the item and the destination. Please contact us.
Damages
At The Canadian Funeral Store, we take pride in carefully inspecting every single item of every order prior to shipping without exception. All orders are triple-checked as part of your quality control policy. Furthermore, although we are not responsible for any product damaged or lost during the shipping, you can rest assured that we will be by your side to rectify the situation. In fact, we strongly encourage you to inspect the goods received, take clear and explicit pictures of damage, and save all packaging material and damaged goods immediately upon delivery. Because each shipping companies have their own policies, we advise filing a claim with the shipping company within 2 days, being 48 hours from delivery. Please contact us immediately after delivery should you find any damage at all. Don’t worry, we got your back!
International Shipping Policy
We are pleased to be shipping within Canada at this time and are actively working on opening shipping to the USA. Please Subscribe to get updates on our progress or come back soon to visit us.
Returns and Refunds Policy:
“100% Experience Guaranteed”
We aim to get every detail right the first time, always! If for some reason we don’t and you’re displeased with any aspect of your experience with us, we will amend it promptly and totally. That’s our “100% Experience Guaranteed”.
‘Peace Of Mind Return Policy’
As part of this commitment, we are delighted to offer a ‘Peace Of Mind Return Policy’ completely free of charge! That’s right, In the unlikely event that you are dissatisfied with a product for any reasons (which was not shipped by freight, personalized, used, or damaged by the shipping company or after) you have a full 2 days (being a full 48 hours) from the time of delivery to return it for a full refund in its original packaging.
Refund time
We always ensure that refunds are performed promptly after the item is received and verified. To start the return process, please contact us at Info@thefuneralstore.ca and we will guide you all the way through.
Our error
Please note that all orders are triple-checked as part of our quality control policy. In case our system has failed us and a mistake was made on our part (for example wrong item shipped, incorrect engraving compared to customer submission - but does not includes a difference in artistic opinions, layout, font size, the difference in colors shades, or hue from website pictures, etc.), The Canadian Funeral Store Inc. will rectify the situation at no charge and without undue delay. In doing so, we may substitute of product, provide some refund, or use other means deemed appropriate for the situation by us to correct the situation. Our “100% Experience Guaranteed” start the minute you contact us and we will work at it until it is right.
Non-deliverable items
If for any reason, we are unable to deliver a paid item before it is shipped, the money will be fully reimbursed, or an alternative solution will be offered with the same or higher value.
Change of mind
Besides the situations falling under the ‘Peace Of Mind Return Policy, or our error, or non-deliverable items listed above, we are pleased to offer a full refund or substitution before a product has been shipped, personalized, or has passed the full refund policy term of a third party, or has sustained us non-refundable costs. If you change your mind, contact us immediately so that we can help you substitute or get a full refund within the terms of this policy.
Cancellation fees
Please take note that in a situation where a product has been shipped, personalized, or ordered without the possibility of a full refund from a third party, or in any situations where we sustained monetary losses due to the order, cancellation fees will apply that includes but not limited to all fees and costs involved by the order to us. These costs could include, for example, shipping costs, cancellation costs from a third party, restocking costs, operation costs, liability costs, etc. Please note that if an item has been deemed used, or is un-resaleable (for example a used urn, modified product, damaged product after delivery or because of the customer, an engraved, personalized, or custom item), or for any other reasons deemed reasonable by The Canadian Funeral Store Inc, no refund will be offered.
We are listening! For more information or comments, email us at info@thefuneralstore.ca or reach us on our live chatbox.
For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following:
The Canadian Funeral Store Inc.
Attention: Customer Service
1 (236) 992 2340
If you are unhappy with anything you have purchased on our Website, you may do the following:
“100% Experience Guaranteed”
We aim to get every detail right the first time, always! If for some reason we don’t and you’re displeased with any aspect of your experience with us, we will amend it promptly and totally. That’s our “100% Experience Guaranteed”.
‘Peace Of Mind Return Policy’
As part of this commitment, we are delighted to offer a ‘Peace Of Mind Return Policy’ completely free of charge! That’s right, in the unlikely event that you are dissatisfied with a product for any reason (which was not shipped by freight, personalized, used, or damaged by the shipping company or after) you have a full 2 days (being a full 48 hours) from the time of delivery to return it for a full refund in its original packaging.
Refund time
We always ensure that refunds are performed promptly after the item is received and verified. To start the return process, please contact us at Info@thefuneralstore.ca and we will guide you all the way through.
Our error
Please note that all orders are triple-checked as part of our quality control policy. In case our system has failed us and a mistake was made on our part (for example wrong item shipped, incorrect engraving compared to customer submission - but does not includes a difference in artistic opinions, layout, font size, differences in colors shades, or hue from website pictures, etc.), The Canadian Funeral Store Inc. will rectify the situation at no charge and without undue delay. In doing so, we may substitute of product, provide some refund, or use other means deemed appropriate for the situation by us to correct the situation. Our “100% Experience Guaranteed” start the minute you contact us and we will work at it until it is right.
Non-deliverable items
If for any reason, we are unable to deliver a paid item before it is shipped, the money will be fully reimbursed, or an alternative solution will be offered with the same or higher value.
Change of mind
Besides the situations falling under the ‘Peace Of Mind Return Policy’, or our error, or non-deliverable items listed above, we are pleased to offer a full refund or substitution before a product has been shipped, personalized, or has passed the full refund policy term of a third party, or has sustained us non-refundable costs. If you change your mind, contact us immediately so that we can help you substitute or get a full refund within the terms of this policy.
Cancellation fees
Please take note that in a situation where a product has been shipped, personalized, or ordered without the possibility of a full refund from a third party, or in any situations where we sustained monetary losses due to the order, cancellation fees will apply that includes but not limited to all fees and costs involved by the order to us. These costs could include, for example, shipping costs, cancellation costs from a third party, restocking costs, operation costs, liability costs, etc. Please note that if an item has been deemed used, or is un-resaleable (for example a used urn, modified product, damaged product after delivery or because of the customer, an engraved, personalized, or custom item), or for any other reasons deemed reasonable by The Canadian Funeral Store Inc, no refund will be offered.
9. AFFILIATE MARKETING & ADVERTISING
We, through the Website and its services, may engage in affiliate marketing whereby we receive a commission on or percentage of the sale of goods or services on or through the Website. We may also accept advertising and sponsorships from commercial businesses or receive other forms of advertising compensation.
***More below, please keep reading***
10. ACCEPTABLE USE
You agree not to use the Website for any unlawful purpose, or any purpose prohibited under this clause. You agree not to use the Website in any way that could damage the Website, the services, or the general business of The Canadian Funeral Store Inc.
You further agree not to use and/or access the Website:
To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
To violate any intellectual property rights of us or any their party;
To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
To perpetrate any fraud;
To engage in or create any unlawful gambling, sweepstakes, pyramid scheme;
To publish or distribute any obscene or defamatory material;
To publish or distribute any material that incites violence, hate, or discrimination towards any group;
To unlawfully gather information about others.
11. PROTECTION OF PRIVACY
Through your use of the Website, you may provide us with certain information. By using the Website, you authorize us to use your information in Canada and any other country where We may operate.
When you register for an account, you provide us with a valid email address and may provide us with additional information, such as your name and/or billing information. Depending on how you use our Website, we may also receive information from the external application you use to access our Website, or we may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons, or others.
We use the information gathered from you to ensure your continued good experience on our website including through email communication. We may also track certain of the passive information received to improve our marketing and analytics, and for this, we may work with third-party providers.
If you would like to disable our access to any passive information we receive from the use of various technologies, you may choose to disable cookies in your web browser. Please be aware that we will still receive information about you that you have provided, such as your email address.
If you choose to terminate your account, we will store information about you for the following period of time: 2 years. After that time, all inflation about you will be deleted.
Privacy Policy
Last updated: April 29, 2021
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions:
Interpretation:
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions:
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Canadian Funeral Store Inc., 46 Longview Drive, Spruce Grove Alberta, T7X 4R7.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Alberta, Canada
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to The Canadian Funeral Store, accessible from https://www.thefuneralstore.ca/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data:
Types of Data Collected:
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
Google
Facebook
Twitter
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit the Cookies section of our Privacy Policy.
Use of Your Personal Data:
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal: information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy:
Our Service does not address anyone under the age of 18 or the age of majority in their jurisdiction. We do not knowingly collect personally identifiable information from anyone under the age of 18 or the age of majority in their jurisdiction. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 or the age of majority in their jurisdiction, without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites:
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy:
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us:
If you have any questions about this Privacy Policy, You can contact us:
By email: info@thefuneralstore.ca
By visiting this page on our website: https://www.thefuneralstore.ca/contact
Privacy Policy for The Canadian Funeral Store
12. REVERSE ENGINEERING & SECURITY
You may not undertake any of the following actions:
Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website;
Violate the security of the Website through any unauthorized access, circumvention of encryption or other security tools, data mini, or interference to any host, user, or network.
13. DATA LOSS
We are not responsible for the security of your Account or Content. Your use of the Website is at your own risk.
14. INDEMNIFICATION
You defend and indemnify The Canadian Funeral Store Inc. and any of its affiliates and hold us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Website, your breach of the Terms and Conditions, or your conduct or actions. We will select our own legal counsel and may participate in our own defense if we so wish to.
15. SERVICE INTERRUPTIONS
We may need to interrupt your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that we will have no liability for any damage or loss caused as a result of such downtime.
16. DISCLAIMER
Last updated: April 29, 2021
Interpretation and Definitions:
Interpretation:
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions:
For the purposes of this Disclaimer:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to The Canadian Funeral Store Inc., 46 Longview Drive, Spruce Grove, Alberta, T7X 4R7.
Service refers to the Website.
You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Website refers to The Canadian Funeral Store, accessible from https://www.thefuneralstore.ca/
Disclaimer:
The information contained on the Service is for general information purposes only.
The Company assumes no responsibility for errors or omissions in the contents of the Service.
In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other torts, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice. This Disclaimer has been created with the help of the Disclaimer Generator.
The Company does not warrant that the Service is free of viruses or other harmful components.
External Links Disclaimer:
The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company.
Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.
Errors and Omissions Disclaimer
The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to insure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service.
The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.
Fair Use Disclaimer:
The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research.
The Company believes this constitutes a "fair use" of any such copyrighted material as provided for in section 107 of the United States Copyright law.
If You wish to use copyrighted material from the Service for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.
Views Expressed Disclaimer:
The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the Company.
Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserve the right to delete any comment for any reason whatsoever.
No Responsibility Disclaimer
The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.
In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.
"Use at Your Own Risk" Disclaimer
All information in the Service is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Contact Us:
If you have any questions about this Disclaimer, You can contact Us:
By email: info@thefuneralstore.ca
By visiting this page on our website: https://www.thefuneralstore.ca/cont